Do You Really Need A Lockbox When Selling Your Palm Coast Home?


Palm Coast - Flagler County MLS lockbox

I was talking with a seller about just this question the other day. She was curious whether having a lockbox on her door was even necessary to sell her home. Those of you that don’t know, a lockbox is an apparatus that usually holds your front door key securely inside; your listing agent will attach it (the lockbox) in a convenient location somewhere on or near your home, making it very easy for the buyer’s agent who wants to show your home to gain access.  To get the key out (from inside the lockbox) is done by entering a secure code provided by your

ID Card Flagler County Association of Realtors

Realtor ID | Lock Box Card

listing agent or if the agent is a member to the Flagler County Association of Realtors, they can insert their digital ID card; each agent is required to carry.

Real estate agents have become very accustom to lockboxes to the point of expectation.  Often agents will schedule several homes to show with their buyer and will want to have the ability to quickly go from one property to another without having to worry about keys. If your home is one of the few properties without a lockbox, it puts a monkey wrench in the flow of things.  Homes without lockboxes run the risk be taggedDifficult to Show.”

Without a key on site (in a lockbox) there are usually only few other ways to gain access to your home; none of which agents prefer:

  • Seller has to be home to let you in
  • The buyer’s agent has to go to (listing) agent’s office to get and later return the key
  • Listing agent has to go to your property to unlock the door and wait at the property with the showing agent until done

Agents don’t have time to worry about keys nor do they like having to schedule around other peoples time (home owner/listing agent).  Thinking you will always be home or that your listing agent will always be available to accommodate another Realtor’s showing schedule is not realistic.  A showing can happen at anytime and arrival time to your home is usually within a broad time-frame which fluctuates within a half hour to an hour.  Neither the listing agent wants to wait or can the showing agent always guarantee to arrive at a specific time.   Agents are like water, they follow the course of least resistance.  If your home is difficult to get inside an agent may drop it from their showing schedule.

… Agents Are Like Water, They Follow The Course Of Least Resistance.

Jeffrey C. Sawyer ,Broker

What would be your objection to a lockbox anyways; safety, security, someone coming in your home unannounced?  The Flagler County Association of Realtors (FCAR) in Palm Coast uses a lockbox system call SentriLock.  It is very secure and affords Realtors many options controlling the lockbox functions.  Once you see the lockbox firsthand and understand how secure it is (holding your key inside) and all the control you and your listing agent have over others having access to the key inside;  I am very confident you will have no issues or anxiety using one at your home.  Going that extra step to assure your home accessible at any given time will go along way in helping you sell your home.

Realtors in Palm Coast  using the SentriLock system can:

  • Block-out showing times;
  • Provide you (the seller) with a Do Not Disturb code;
  • Require all showings to be verbally confirmed;
  • Have accurate accountability of every Realtor that had access
  • Post all showings and agent feedback in real time online

Block-Out Showing Times Feature

You can ask your agent to automatically block off showings (and disable your lockbox) for any specific time or recurring time frames.  Unless otherwise objected, I like to restrict home showing times to fit between: 9AM to 7PM daily; before or after that time-frame Realtors can not automatically schedule a showing online and the lock-box goes into complete lock down – The lockbox is completely disabled and no one has access.  It’s also good to know for example, when I have listing that is a second/vacation home for sale and the owner wants to “use” it for the weekend they can block out times days or weeks in advance.  I can just block out those days and time they plan on being at the property.  Scheduling block-out times is very easy and it can be done whether I am at the office or on the road, most sellers just email me what time they want blocked and I send them conformation.  Another option you will like is the do not disturb feature. This gives you the ability to disable the lockbox ANYTIME you want at the lockbox; you can do it yourself and do not need to call your Realtor.

Do Not Disturb (DND) Feature

DND Feature on Palm Coast LockboxYou have total control when someone can use the lockbox. You can disable the lockbox on your property at any time – from the comfort of your home.  Say for instance you are feeling a little under the weather, took the day off from work and are at home bedridden; you called your listing agent and asked them not to schedule any showings for the day but … you keep thinking about the key in the box outside.  Not to worry, all you have to do is enter a simple code (provided by your agent/Better Buy Realty) and that code will completely disable/lockout anyone that tries to get access until you turn off the DND function.  You can keep it off for minutes, hours or days – you have total control over that lockbox.  

Showing Record

Palm Coast Realtor MLS Showing Schedule

Sample Showing Data

Every Time your lockbox is accessed by a Realtor their Id card instantly embeds their personal identification, date and time of access digitally into the lockboxes memory  This information is then transmitted wireless to Systems Engineering, Inc. (our MLS provider) which can be accessed by our office via the internet. We always know who was at your property and when.  This data is also used to populate a website that Better Buy Realty prepares for each our home listings called, Sellers Gateway.  Each seller is provided with a user Id and password and can go online and review all their lockbox data in real-time at their convenience 24/7.

Sellers Gateway MLS Palm Coast

Sellers Gateway is an online record that you can access 24/7.


Review all your past showings
Read feedback provided by agents
See future scheduled showings

In addition to access information, the Sellers Gateway also shows you how many times Realtors viewed your MLS listing and how many times your listing was viewed on Navica Public Websites. Knowing how many people are looking at your listing is very empowering; it helps you along with feedback to better position your home on a buyer’s radar.  This gateway is a portal to your home’s showing history that providing you with a central location to review agent’s feedback about your home, keeps a tally of all the showings you had and will even disclose showings that are set for a time in the future.  Our seller’s love this feature and it is only made possible if a lockbox is used on site to gain access.

Going back to the question at hand – Should I use a lockbox when selling my home? – my answer is Yes. I feel strongly that it is in your best interest as a seller to use a lock box.  A lockbox makes a home much more accessible to buyers and their agents and  provides you with a complete and accurate record of showings.  The key inside is safe and secure and you always have total control over it (at your location) with a simple DND code to disable it at anytime.  When I visit for a listing presentation I will bring a sample lockbox with me.  I will show you all the features of the lockbox firsthand and how you and real estate agents interact with it.

All this discussion on the advantages of a lockbox is only to educate some (that do not realize) the advances made in technology on something so basic as a box that holds your house key.  With that said,  the use of a lockbox is totally your option; It is not a requirement by me or Better Buy Realty.  If you do not want one on your home that is perfectly understandable.

Having a lockbox at your home helps to facilitate, increases the number of showings and foot traffic through your property. The buyer’s agent still needs to make an appointment with the listing agent to show the house; no one is going to gain access to your home without your knowledge.

Palm Coast Real Estate Company | Better Buy Realty
No Gimmicks. Just Results.